Feedback

[JimW]

Most of the observer's report forms we use (which are a dog's breakfast in many cases, but that's another thread) in the UK have a space at the bottom saying "Post informed of outcome at (Time). . . "

This year I have done 12 days observing and submitted about 50 reports (I write down details of incidents etc. in a notebook and then transcribe as required to formal reports).

There was feedback in about five cases. Even if you assume that only 50% requred any decision, this is a poor ratio.

First thing to say is that it is the feedback which is wanted. To know more is perhaps to understand better.

Secondly, I wonder if some clerks are scared that their inaction might then be highlighted? (I know who you are and you know who you are. And I'm not saying or speculating.)

Or are clerks saying that we are wasting our time giving inaccurate, unnecassary or poor quality reports? If you don't tell us, we can't improve.

I know this is a cheeky summary and I know all the other factors which go into RC decision-making but I think we might benefit from re-visiting the topic.

Also I notice that we are getting less and less information from Race Control about why things have come to a halt. Now RC is of course fully aware that most marshals carry scanners/radios to listen in on. Whether this is cause or effect does not matter and I'm not saying it is a bad thing. Indeed I do it and regard it as a very good thing if used by people with some discipline and half a brain.

I still think that a quick ring round the posts would not only check that information has been correctly gathered but enhance the team feeling.

Regards

Jim